Return & Refund Policy
At La Verne, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
Returns may be requested within 7 days of delivery if:
- The product is damaged upon arrival
- The product received is incorrect
- The product has a manufacturing defect
To initiate a return, customers must share clear photos and order details with our support team.
Non-Returnable Items
Returns will not be accepted for:
- Used or washed products
- Products damaged after delivery
- Products returned without original packaging
- Customized or made-to-order products
- Minor color variations caused by screen settings
Return Process
To request a return, email support@laverne.in with:
- Order number
- Product details
- Reason for return
- Supporting photographs
Our team will review the request and provide further instructions.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed within 5-10 business days.
Refunds will be credited to the original payment method used during purchase.
For Cash on Delivery orders, refunds may be processed through bank transfer after obtaining customer bank details.
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
Failure to report within this period may affect return eligibility.
Cancellation Policy
Orders may be cancelled before shipment. Once dispatched, cancellations may not be possible.
Contact
Email: support@laverne.in
Phone: +91-8290900306